Legal Notices and Complaints


We would like to thank you for visiting our website:

Privacy Guarantee!

We are absolutely committed to protecting your privacy, so we will not collect any personal information from you unless you voluntarily provide it. This privacy policy (the "Policy") is designed to inform you of our practices with respect to the collection, use, disclosure and transfer of personal information that you may provide.

Please read this Privacy Policy before submitting your personal information to us.

Personal Information | Information Collected | Purposes | Cookies | Disclosure | Links | Security | Related People | Retention | Rights | Complaints | Changes | Contacts

1. What is personal information?

1.1 This section of the Privacy Policy explains what "personal information" is.

1.2 Personal Information is any information that can be used to identify you, such as your name, date of birth, address, email address and telephone number ("Personal Information").

1.3 Other categories of Personal Information may include:

Personal details: contact information (including mobile phone numbers), passport information, visa information, gender, national and official identification information, disability information, your driver's license information, photographs, pictures; Reservation details: travel history, car rental packages, groups you are associated with when you stay with us, membership information, registrations, and other information related to your reservation, stay or visit to our Hotel. Payment information: credit card number used for payments.

2. Information collected

2.1 This section of the Privacy Policy explains how we collect your personal information.

2.2 Active Information Collection: We actively collect information from our guests. An example of where we actively collect your information includes when you correspond directly with us via email, filling out online forms on our website (or via third party websites), as well as completing the Registration Form at the time of Check -In.

2.3 Other examples of where we actively collect your information include when you want to book a room or other experience with us, or when you make an enquiry.

2.4 Passive Collection of Information: In some circumstances, we may process information collected through your interactions in connection with us (for example, the webpage from which you navigated to our website), or Personal Information that we receive or obtain from third parties (for example, example, publicly available sources of information). In these circumstances, your Personal Information may be said to have been collected passively.

2.5 Another example of where your personal information may be passively collected is when you visit our website, as we may automatically collect the following information:

Details of your use of the website, including your username, city, country, pages visited, searches and downloads made. Technical information, including the device model you used and the operating system your web browser runs on, your web browser type and version, your IP address, the date and time you accessed the website. Information about downloads made. General information about the use of our website. 2.6 Like many hotels, we value your safety. We can, therefore, record or capture images of our visitors and guests in the public areas of the Hotel, through the CCTV system – these processes are naturally intended for the protection of you, our visitors, our guests and our team.

3. Purposes and use of information

3.1 We may collect, process and otherwise use your Personal Information for purposes that are required by applicable laws, regulations or other contracts, or to enable us to fulfill our business needs and legal obligations. These purposes include:

Administer, improve and develop the website For administering and completing reservations, reservations and registrations To manage our relationship with you and (if relevant) the organization you represent, including providing you with information about our products and services, customer service and services concierge To organize, plan and schedule events or group meetings at our properties To administer membership, rewards programs, promotional offers and related offers To personalize your user experience (for example, by tailoring the content delivered to you on our website ) For legal disputes, regulatory investigations and compliance purposes To help us provide the services you commonly request at our Hotel and to ensure that we meet your needs while you are with us and/or to allow us to contact you regarding issues arising of your stay with us

3.3 We may rely on third party service providers to help provide you with our products and services, including when you visit our website, for example car hire etc.

4. Cookies

4.1 The website creates "cookies" when you visit it.

4.2 A cookie is a small amount of data that a website can send to your browser so that it can be read later from that same browser. The purpose of cookies is also to enable websites to provide more personalized communications.

4.3 Cookies may collect information including Personal information such as user preferences, general usage information, membership information and unique identifiers. Cookies can, in some circumstances, remain on your device even after you leave the website.

4.4 Your browser will return the cookie information only to the domain from which the cookie originated, ie our website, and no other website can request the same information. When you visit the website again, the cookie is sent back to the web server along with your new request.

4.5 Your browser may provide settings in which you can configure your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept or reject the cookie.

4.6 Our Website also uses cookies to track your shopping cart, and thus make suggestions according to your interests.

5. Disclosure of information

5.1 In some circumstances, we may need to process or disclose your Personal Information in connection with the purposes listed in this Privacy Policy (including those set out in section 3), or as permitted by law.

5.2 We may disclose your personal information:

(a) to our agents, consultants and subcontractors who assist us in the management of our business, including our properties, reservation systems, reservation systems and who are subject to appropriate security and confidentiality obligations; (b) if all or a substantial part of our business is sold or merged into another company, to our advisers and any potential buyers and their representatives; and (c) when we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or official request. 5.3 Some of these disclosures may involve transfers of your Personal Information to a country outside the European Union or the wider European Economic Area (EEA) ("International Transfers"). The EEA is made up of the member states of the European Union and Norway, Iceland and Liechtenstein.

5.4 In some cases, international transfers may be made to countries that do not have data protection laws similar to those of the European Union. In these circumstances, we will only disclose your personal information:

When the recipient of the Personal Information is located in a country that has been assessed by the European Commission as ensuring an adequate level of protection for personal information With your explicit consent Based on an agreement, designed to protect your information, in the appropriate form approved for this purpose by the European Commission (or an equivalent body) Where we remain in control of the information; or Where otherwise permitted under applicable law

5.5 We will ensure that adequate safeguards are in place to protect your Personal Information where disclosure of your information requires an International Transfer.

6. Links to other websites

6.1 This Privacy Policy applies to our Site and your Personal Information that we collect when you visit our property. Our website has several links or references to other websites, other agencies, local and international organizations.

6.2 It is important to note that by visiting another website, you are no longer linked to ours and are subject to the privacy policy (if any) of the new website. We do not control such sites and are not responsible for their data and other practices. This Privacy Policy does not apply to third-party websites.

7. Security

7.1 We will take appropriate steps to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.

7.2 Please note that messages you send to us via email or any Internet connection may not be secure. If you send us confidential and/or Personal information by such means, you do so at your own risk. We are not responsible for the security or integrity of such information. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access.

8. Information about related persons

If you provide us with personal information about your family members, friends, dependents or other third parties (for example, for booking purposes), it is your responsibility to inform them of your rights in relation to this Privacy Policy. For such information, you may, for example, provide these persons with a copy of this Privacy Policy.

We are not interested in collecting personal data from people under the age of 16. If it comes to our attention that such data has been passed on to us without the approval of the parents / legal guardian, this data will be deleted immediately.

As such, we trust the parents or legal guardians who provide us with the information.

9. Information retention

We will keep your personal information accurate and up-to-date and will not keep your data longer than necessary. From time to time, we may delete or anonymize your information if you have not stayed with us for a period of time.

10. Your rights

10.1 If any of the personal information you have provided to us changes, please contact us and provide us with the correct details.

10.2 Under applicable law, you have the right to:

Request a copy of the personal information we hold about you Request correction or deletion of personal information that is inaccurate Withdraw any applicable consent for processing and transfer Reject the use of your personal information for marketing purposes Purpose of profiling and automatic decision-making In some circumstances, you may also have a "data portability" right to require us to transfer your personal data to you or to a new service provider.

10.3 We will ask for your consent if we intend to use your data for marketing purposes or if we intend to disclose your information to third parties for marketing purposes.

10.4 To exercise any of these rights at any time, please contact us.

11. Complaints

You can file complaints or express concerns about the way in which we process your Personal Information with the body that regulates data protection in your country.

12. Changes to this Privacy Policy

12.1 If there are changes to this Privacy Policy, we will update it. The new terms will be displayed here on your computer / website and you may be required to acknowledge that you have read them before continuing to use the website.

12.2 Therefore, it is important that you check the "Privacy Policy" page when accessing our website, in order to be aware of any changes that may occur.

(Reservations, Cancellations and Payments)

Santarém Hotel reserves the right to make changes and corrections to the Terms and Conditions, when deemed appropriate and without prior notice. However, previous versions will be kept for any necessary clarifications.

Entrance and exit
Check-In: From 3:00 pm | Check-Out: Until 12:00
It is mandatory to present an Identification Document at Check-In for all occupants of the rooms.

Payments can be made in Cash, Multibanco, VISA, Euro/Mastercard and Bank Transfer.

Dan os
The Hotel may charge expenses related to damage caused to the facilities and/or equipment available to Users.

Cancellation Conditions
Reservations can be canceled free of charge until 3 pm on the seventh day before the day of arrival. After this time, the Hotel reserves the right to charge up to 100% of the stay.

Special Periods are:

March 15th | March 16th
April 06 | april 08
April 20th | April 24th
May 5th | may 11
May 17th | 20 of May
June 02 | June 10
June 28th | July 8th
July 27th | july 30th
August 1st | August 6th
August 11th | August 14
September 5th | september 7th
October 9th | October 11th
October 20th | October 30
November 03 | November 4th
November 10th | November 11th
November 30th | December 2nd
December 29th | December 31th

Any other dates that the Hotel may refer here.

Early Departures communicated at least 48 hours in advance will not be charged. After this period, the Hotel reserves the right to charge part or all of the nights not booked.


Swimming Pool for Adults; Hat for Children; Heated Indoor Pool; Gymnasium; Free Parking; 24-hour reception; Internet Corner; WiFi; Wake Up Service; Baggage Storage; National and Regional Newspapers in the Hall.
not free
Massages; Laundry; Mini bar; Restaurant; Lobby Bar; Lounge Pool Bar; Room Service (additional fee)


We get better from the praise, but much more from the less positive reviews.

We do everything to make you feel comfortable in the Hotel. However, dissatisfactions can always happen. Please share them with us as soon as possible to allow us to act in a timely manner. Please contact Reception and/or the Service Director.

The Santarém Hotel joined the CNIACC - National Center for Information and Arbitration of Consumer Conflicts. In case of conflict, the Consumer may resort to this Entity via the telephone 213 847 484, or the website

The Santarém Hotel has an Electronic Complaints Book .


National Registry of Tourist Enterprises - RNET No. 3641

If in doubt, please contact us.



Address: Av. Madre Andaluz, 2000-210 Santarém - Portugal

Phone: +351 243 330 800

Last updated: 21 June 2022

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