Legal Notices and Complaints


PRIVACY POLICY

We would like to thank you for visiting our website: https://www.santaremhotel.net

Privacy guarantee!

We are absolutely committed to protecting your privacy, so we will not collect any personal information from you unless you provide it voluntarily. This privacy policy (the "Policy") is designed to inform you about our practices with regard to the collection, use, disclosure and transfer of personal information you may provide.

Please read this Privacy Policy before submitting your personal information to us.


Personal Information | Information Collected | Purposes | Cookies | Disclosure | Links | Security | Related People | Retention | Rights | Complaints | Changes | Contacts


1. What is personal information?

1.1 This section of the Privacy Policy explains what "personal information" is.

1.2 Personal information is any information that can be used to identify you, such as your name, date of birth, address, e-mail address and telephone number ("Personal information").

1.3 Other categories of Personal Information may include:

Personal details: contact information (including cell phone numbers), passport information, visa information, gender, national and official identification information, disability information, driving license information, photographs, images; Booking details: travel history, car rental packages, groups you are associated with when you stay with us, membership information, registration, and other information related to your reservation, stay or visit to our Hotel. Payment information: credit card number used for payments.


2. Information collected

2.1 This section of the Privacy Policy explains how we collect your personal information.

2.2 Collection of active information: we actively collect information from our guests. An example of where we actively collect your information includes when you correspond directly with us via e-mail, filling out online forms on our website (or through third party websites), as well as when filling out the Registration Bulletin at Check -In.

2.3 Other examples of where we actively collect your information, include when you intend to book a room or other experience with us, or when you ask us for a consultation.

2.4 Passive Collection of Information: In some circumstances, we may process information collected through your interactions with us (for example, the web page from which you navigated to our website), or Personal Information that we receive or obtain from third parties (for example example, publicly available sources of information). In these circumstances, it can be said that your Personal Information was collected passively.

2.5 Another example of where your personal information may be collected passively is when you visit our website, as we may automatically collect the following information:

Details of your use of the website, including your username, city, country, pages visited, searches and downloads. Technical information, including the model of the device you used and the operating system that runs the web browser, the type and version of the web browser, the IP address, the date and time when you accessed the website. Information about downloads. General information about the use of our website. 2.6 Like many hotels, we value your safety. We can therefore record or capture images of our visitors and guests in the public areas of the Hotel, through the CCTV system - these processes are, of course, intended for your protection, our visitors, our guests and our team.


3. Purposes and use of information

3.1 We may collect, process and otherwise use your Personal Information for purposes that are required by applicable laws, regulations or other contracts, or to enable us to fulfill our business needs and legal obligations. These purposes include:

Administer, improve and develop the site For administration and completion of reservations, reservations and registration To manage our relationship with you and (if relevant) the organization you represent, including providing information about our products and services, customer service and services Concierge services To organize, plan and schedule group events or meetings at our properties To manage membership, reward programs, promotional offers and related offers To personalize your user experience (for example, tailoring the content delivered to you on our website ) For legal disputes, regulatory investigations and compliance purposes To help us provide the services you normally request at our Hotel and to ensure that we meet your needs while you are with us and / or to allow us to contact you regarding issues arising of your stay conno sco

3.3 We can trust third party service providers to help provide you with our products and services, including when you visit our website, such as car rental, etc.


4. Cookies

4.1 The website creates "cookies" when you visit it.

4.2 A cookie is a small amount of data that a website can send to your browser so that it can be read later from that same browser. The purpose of cookies is also to enable the provision of more personalized communications from the websites.

4.3 Cookies may collect information, including Personal information, such as user preferences, general usage information, membership information and unique identifiers. Cookies may, in some circumstances, remain on your device even after you leave the site.

4.4 Your browser will return the cookie information only to the domain from which the cookie originated, that is, our website, and no other website can request that same information. When you visit the Website again, the cookie is sent back to the web server, along with your new request.

4.5 Your browser can provide settings in which you can configure your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept or reject the cookie.

4.6 Our website also uses cookies to track your shopping cart, and to make suggestions for you according to your interests.


5. Disclosure of information

5.1 In some circumstances, we may need to process or disclose your Personal Information in connection with the purposes listed in this Privacy Policy (including those set out in section 3), or as permitted by law.

5.2 We may disclose your personal information:

(a) our agents, consultants and subcontractors who assist us in the management of our business, including our properties, reservation systems, reservation systems and who are subject to appropriate security and confidentiality obligations; (b) if the total or substantial part of our business is sold or integrated into another company, to our consultants and any potential buyers and their representatives; and (c) when we have a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or official request. 5.3 Some of these disclosures may involve transfers of your Personal Information to a country outside the European Union or to the wider European Economic Area (EEA) ("International Transfers"). The EEA is composed of the member states of the European Union and Norway, Iceland and Liechtenstein.

5.4 In some cases, international transfers can be made to countries that do not have data protection laws similar to those of the European Union. In these circumstances, we will only disclose your personal information:

When the recipient of Personal Information is located in a country that has been assessed by the European Commission as guaranteeing an adequate level of protection for personal information With your explicit consent Based on an agreement, designed to protect your information, in the appropriate form approved for this purpose by the European Commission (or an equivalent body) where we remain in control of information; or Where otherwise permitted under applicable law

5.5 We will make sure that there are adequate safeguards to protect your Personal Information when disclosure of your information requires an International Transfer.


6. Links to other sites

6.1 This Privacy Policy applies to our Site and your Personal Information that we collect when you visit our property. Our website has several links or references to other websites, other agencies, local and international organizations.

6.2 It is important to note that when visiting another website, you are no longer connected to ours and are subject to the privacy policy (if any) of the new website. We do not control such sites and are not responsible for their data and other practices. This Privacy Policy does not apply to third party websites.


7. Security

7.1 We will take appropriate measures to keep your information confidential and secure, in accordance with our internal procedures that cover the storage, access and disclosure of information.

7.2 Please note that the messages you send to us via email or any Internet connection may not be secure. If you send confidential and / or Personal information to us by such means, you do so at your own risk. We are not responsible for the security or integrity of such information. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access.


8. Information about related persons

If you provide us with personal information about your family members, friends, dependents or other third parties (for example, for the purpose of booking), it is your responsibility to inform them of your rights in relation to this Privacy Policy. For such information, you can, for example, provide these people with a copy of this Privacy Policy.

The collection of personal data from people under 16 does not interest us. If we learn that such data has been passed on to us without parental / legal guardian approval, that data will be deleted immediately.

In this way, we trust the parents or legal guardians who provide us with the information.


9. Retention of information

We will keep your personal information accurate and up to date and we will not keep your data any longer than necessary. From time to time, we may delete or anonymize your information if you have not been with us for a period of time.


10. Your rights

10.1 If any of the personal information you have provided to us changes, please contact us and let us know the correct details.

10.2 Under the terms of the applicable law, you have the right to:

Request a copy of the personal information we hold about you Request correction or deletion of personal information that is inaccurate Withdraw any applicable consent for processing and transfer Reject the use of your personal information for marketing purposes Profile characterization and automatic decision making In some circumstances, you may also have the right to "data portability" to require that we transfer your personal data to you or a new service provider.

10.3 We will ask for your consent if we intend to use your data for marketing purposes or if we intend to disclose your information to third parties for marketing purposes.

10.4 To exercise any of these rights at any time, contact us.


11. Complaints

You can file complaints or express concerns about how we process your Personal Information with the data protection regulator in your country.


12. Changes to this Privacy Policy

12.1 If there are changes to this Privacy Policy, we will update it. The new terms will be displayed here on the computer / website and you may be required to acknowledge that you have read them before continuing to use the site.

12.2 Therefore, it is important that you check the "Privacy Policy" page when accessing our website, in order to be aware of any changes that may occur.


13. Contact Us

13.1 If you have any questions about this Privacy Policy or our data protection practices, contact us at:

Email: daniel.mota@santaremhotel.net

Address: Av. Madre Andaluz, 2000-210 Santarém - Portugal

Phone: +353 243 330 800

* Last updated: 1 July 2018


NATIONAL CENTER FOR CONSUMPTION CONFLICTS INFORMATION AND ARBITRATION (CNIACC)

For proper purposes, Santarém Hotel joined this Center. Therefore, in the event of a conflict, the Consumer may appeal to this Entity by calling 213 847 484, or by visiting the website https://www.cniacc.pt


Santarém Hotel has an Electronic Complaints Book .

RNET No. 3641

In case of doubt, please contact us:

SANTARÉM HOTEL
Av. Madre Andaluz
2000-210 Santarém
Tlf: 243 330 800
info@santaremhotel.net